Skip to content
UNEMPLOYMENT CLAIMS MANAGEMENT

Respond from the record—not from a last-minute reconstruction.

InfraNet keeps claim notices, response dates, separation history, supporting records, agency communication, and hearing preparation connected while authorized people decide the organization’s position.

Schedule an Assessment
ILLUSTRATIVE CLAIM FILE
State agency noticeReceived today · 8:42 AM
Due in 5 days
OwnerHR Operations
SeparationConnected
Prior eventsReview required
ResponseIn preparation
Next actionAuthorized reviewer confirms response position

Illustrative interface — not a customer result or eligibility determination.

THE CLAIM STARTS EARLIER

The response is only as strong as the operating history behind it.

By the time an unemployment notice arrives, the relevant events may already span manager coaching, attendance, leave, accommodation, employee relations, investigation, and separation activity.

InfraNet keeps those records connected so the response team can review the sequence without flattening distinct events into a single narrative.

THE CLAIM PATH

Every deadline has work behind it.

The operating path stays visible from the first notice through final recorded outcome.

01

Receive

Capture the notice, agency, jurisdiction, claimant, and response date.

02

Assign

Name the owner, reviewer, contributors, and escalation path.

03

Review

Examine separation history and connected events with appropriate access.

04

Prepare

Assemble facts, records, chronology, and the authorized response.

05

Respond

Record the submission, confirmation, requests, and next agency date.

06

Follow through

Prepare for appeal or hearing and preserve the final outcome.

1 · RECONSTRUCT LESS

Bring the separation history forward with the claim.

The record may include policy acknowledgment, manager documentation, schedule or attendance facts, prior employee concerns, protected activity, leave, accommodation, investigation, and the separation decision.

Context does not equal conclusion.Connected records help authorized reviewers examine the sequence. InfraNet does not decide which facts are relevant, what position to take, or whether benefits should be awarded.
ILLUSTRATIVE SEPARATION HISTORY
Attendance concern documentedManager record · Apr 08
Employee raised schedule concernEmployee relations · Apr 16
HR review completedHuman review · Apr 22
Separation recordedAuthorized action · May 03
Unemployment notice receivedAgency notice · May 12

Illustrative sequence — facts and relevance vary by claim.

2 · BUILD THE RESPONSE FILE

Keep facts, evidence, owners, and dates in the same working view.

A

Notice control

Agency, jurisdiction, claim identifier, received date, due date, and delivery method.

B

Fact chronology

A reviewable sequence drawn from the relevant operating history and source records.

C

Supporting record

Policies, acknowledgments, communications, schedules, statements, and related documents.

D

Authorized position

The response approved by the customer’s designated HR, legal, or other authority.

ILLUSTRATIVE DEADLINE VIEW
WORK ITEMOWNERSTATE
Confirm agency deadlineHR OpsComplete
Review connected historyHRAttention
Approve response positionCounselWaiting
Submit and record receiptHR OpsUpcoming

Illustrative interface — ownership depends on customer process.

3 · CONTROL THE CLOCK

A due date needs an owner and a path to completion.

InfraNet separates the agency deadline from the work required to meet it. Review, evidence collection, approval, submission, and confirmation each remain visible.

If something stalls

The team can see what is waiting, who owns the next action, and which deadline or hearing date may be affected.

4 · PREPARE FOR WHAT COMES NEXT

The file should survive an appeal, hearing, or handoff.

When the agency requests more information or schedules a proceeding, the claim history, submitted response, evidence, participants, and open preparation work remain together.

Hearing preparation
Notice and submission history
Relevant chronology and source records
Witness and representative coordination
Dates, preparation tasks, and outcome record
Prepared for authorized review
RECORD THE OUTCOME

Closure keeps the result connected to the history.

01
Agency outcome

Record the determination, relevant dates, and received documentation.

02
Further action

Assign appeal, hearing, counsel, payroll, or other follow-up when applicable.

03
Operating insight

Preserve reviewable patterns without converting them into automatic conclusions.

BRING US ONE CLAIM

See how much reconstruction happens after the notice arrives.

We’ll map the claim, separation history, response work, deadlines, and handoffs so you can see where InfraNet fits.

Schedule an Assessment